Privacy Policy

Last updated: 19 October 2026

Rishta Saaz ("we", "us") is a matrimonial app and website that helps people, their families and marriage bureaus find suitable rishtay. This policy explains what information we collect, why we collect it, who can see it and the choices you have. By using Rishta Saaz you agree to this policy.

1. Information we collect

• Account details: your phone number, email address, and your Google or Apple account if you sign in with them.
• Profile details: name, date of birth, gender, religion and community, marital status, education, profession, city and country, photos, videos, a short bio and your partner preferences.
• Verification details: a selfie and, when you choose to verify, your CNIC (national ID) number and images.
• Activity: likes, interests, profile visits, status posts, messages, reports and blocks.
• Device and technical data: device identifiers, IP address, app version, approximate location from your city or device settings, and crash reports.
• Payments: subscriptions are paid through Google Play or the App Store. We receive your subscription status, never your card details.
• Website forms: if you join our launch waitlist or register a marriage bureau on this website, we collect the details you enter (such as name, WhatsApp number, email, city and bureau details). We use them only to contact you about the launch or about onboarding your bureau.

2. How we use your information

• To create your profile and show you suitable matches.
• To verify that members are real people and to keep fake, scam and banned accounts out.
• To deliver messages, notifications and one-time passwords (OTP) by SMS or WhatsApp.
• To review reports, moderate content and protect members.
• To manage subscriptions and give you the features of your plan.
• To fix problems and improve the app.
• To meet our legal obligations.

3. Messages and moderation

Your chats are encrypted while they travel and while they are stored, but they are not end-to-end encrypted. Our trust and safety team may read chats and profiles to investigate reports and stop harassment, scams or other misuse. Only authorised moderators can do this, and every access is logged with who viewed what, when and why.

4. CNIC and ban protection

If you verify with your CNIC, we keep your CNIC details and images after verification in encrypted storage that only verification officers and senior administrators can access. We use them to stop people who have been banned for serious misuse from signing up again. If an account is banned, we keep the identifiers needed to enforce that ban (such as a protected copy of the CNIC, phone numbers, device identifiers, email and a photo fingerprint) even after the account is deleted.

5. Who can see your information

• Other members see your profile according to your privacy settings. Private photos stay blurred until you match or choose to share them. Your exact location is never shown.
• Family members and marriage bureaus can see or manage your profile only with your consent. A profile created for you by someone else goes live only after you confirm it from your own phone.
• Service providers that help us run the service, such as cloud hosting (in the Middle East region), SMS and WhatsApp messaging, push notifications and the app stores. They may use your data only to provide their service to us.
• Authorities when the law requires it, or to protect someone's safety.

We do not sell your personal information.

6. How long we keep your information

We keep your information while your account is active. When you delete your account, your profile is removed at once and your data is permanently deleted within 30 days. The only exceptions are ban-enforcement identifiers for banned accounts and records we must keep by law. Waitlist and bureau form details are kept until the launch or onboarding is complete, or until you ask us to remove them.

7. Your choices and rights

• Change your profile, photo privacy and visibility settings at any time in the app.
• Pause or hide your profile without deleting it.
• Ask for a copy of your data, or ask us to correct it.
• Delete your account at any time – see how to delete your account.
• Members in the UK and EU have additional rights under the GDPR, including access, correction, deletion and objection. Contact us to use them.

Privacy and safety tools, including account deletion, are free for every member.

8. Age requirement

Rishta Saaz is only for people aged 18 or older. We remove accounts that belong to anyone under 18.

9. Security

We protect your data with encryption, restricted staff access and audit logs. No online service can be completely secure, so please use a strong password, turn on the app lock and never share your OTP with anyone.

10. Changes to this policy

If we make important changes, we will tell you in the app before they take effect. The date at the top shows when this policy was last updated.

11. Contact us

For privacy questions or requests, email support@rishtasaaz.com.